Refund & Returns

Our return standard

We accept eligible return requests made within 14 calendar days after the date your order is delivered. Returned merchandise must be unused, unopened, and in its original condition and packaging.

Because AUREVI sells beauty and personal-care products, opened or used items may be refused for hygiene, safety, or resale reasons. A change of mind after the return window closes does not qualify for a refund.

Items that qualify

• The request is submitted within 14 calendar days of delivery.
• The item has not been used, worn, washed, altered, or damaged by the customer.
• Any hygiene or factory seal remains intact where applicable.
• Original packaging, accessories, manuals, and included components are returned when applicable.
• You provide your order number or other reasonable proof of purchase.

Final sale & non-returnable items

Sale, clearance, promotional, personalized, opened, or used items are final sale unless the item is defective, damaged in transit, incorrectly supplied, or a return is otherwise required by applicable law.

We may refuse returns that arrive without approval, show signs of use, are missing components, are materially different from the item originally shipped, or fall outside the return window.

Damaged, defective, or incorrect orders

Please contact us within 7 calendar days of delivery if your order arrives damaged, defective, or different from what you ordered. Include your order number and clear photographs of the product, packaging, and shipping label when relevant.

After review, AUREVI may provide a replacement, refund, or other remedy appropriate to the circumstances and applicable law.

How to request a return

Email admin@aurevi.beauty with your order number, the item you want to return, and the reason. Wait for written instructions before shipping anything.

Unless a return is due to our error, an item defect, transit damage, or another circumstance where applicable law requires otherwise, the customer is responsible for return shipping and related costs.

Refunds

After an approved return is received and inspected, we will notify you whether the return is accepted. Approved refunds are issued to the original payment method.

Original shipping charges are generally non-refundable unless required by applicable law or the refund is due to our error. Your bank or payment provider may require additional time to post the credit.

Order cancellations

You may request cancellation before an order has entered fulfillment. Because orders may be processed quickly, cancellation is not guaranteed once fulfillment or shipment has begun.

An order that has already shipped must follow the applicable return procedure.

Delivery delays & required refunds

We publish shipping information and estimated delivery timing as accurately as reasonably possible. If we cannot ship within the time promised, or within a timeframe required by applicable law, we will provide the options required by law.

Contact

For return and refund questions, contact admin@aurevi.beauty. Include your order number with every order-related request.